frequently asked questions
- Q. I clean my own windows, so why should I pay for someone to clean them?
- A. 1. Your time is valuable, 2. We’re professionals and guarantee our work, 3. Leave the risks of ladders to the professionals.
- Q. What if I have my windows cleaned and it rains?
- A. We offer a 7 day rain check guarantee, and nine times out of ten the windows wont get spotted after we have cleaned them.
- Q. How often should I have my exterior windows cleaned?
- A. Preference is the key, so we offer 1, 2, and 3 month maintenance plans which provide a reasonable discount. We strongly recommend cleaning the outside at least every three months.
- Q. How often should I have my interior windows cleaned?
- A. Interior windows don’t dirty as quickly. Most likely every six months to a year would be sufficient to keep them clean. One year being the maximum you would want to wait.
- Q. How come when you clean the mirrors they sparkle and when I clean them they streak?
- A. Most homeowners clean glass or mirrors with products like windex using a rag. While their intentions are good there is no substitute for proper tools and training.
- Q. What difference does it make if my window cleaner has liability or workman’s comp insurance?
- A. Surprisingly many homeowners policies do not cover accidents on the property or damages occurring during services rendered.
- Q. Don’t most window cleaners use dangerous chemicals for cleaning?
- A. All the chemicals we use At SouthWest are environmentally safe and nontoxic.
- Q. What if my pets get out during the window cleaning process?
- A. Our service representatives take every precaution to protect your most precious treasures.
- Q. What if water is dripped on my carpet or furniture during the window cleaning process?
- A. Our service representatives go to great lengths to shield your valuables against dripping water.
- Q. Will pressure washing really make my home look better?
- A. Accumulations of dirt become imbedded in the stucco, thus dulling the paints original color. By using a high pressure cleaning process your home can look freshly painted.
- Q. Should I clean my solar panels?
- A. Yes! Studies show cleaning your solar panels regularly can increase efficiency by as much as 15%.
- Q. Can you remove hard water deposits?
- A. The answer is yes. 80% of the time we can restore the glass to it’s original clarity. Only when water deposits have etched into the surface of the glass is our success hindered.
- Q. What if I have more questions?
- A. Please don't hesitate to contact us with your questions or concerns.